AISWEC
LEGAL · EFFECTIVE 7 OCTOBER 2026

Refund Policy

When money goes back, how much, and how to ask for it. Every refund is paid by Polar, our merchant of record, to the card you paid with.

THE SHORT VERSION

  • Unspent credit is refunded on request within 14 days of the deposit, fees and tax included in proportion.
  • A pack can be cancelled any time, and runs to the end of the month you paid for. No partial months.
  • Charged twice, or charged for something that did not work? Write to us and we put it right.

01Who pays a refund

Polar (Polar Software, Inc.) is our merchant of record, so every refund is issued by Polar, to the card or account you paid with. You ask us, and we ask Polar. Polar may also refund a purchase on its own, within 60 days, to prevent a chargeback.

02Credits

  • Within 14 days of a deposit, we refund the part of it you have not spent, on request: the smaller of the deposit's credit and your balance when you ask, and the same share of everything you paid for the deposit, AISWEC's fee, the processing and the tax included. If you spent nothing, everything comes back.
  • For example: you add $25 of credit and pay $35.47 with the fees and the tax. You spend $10. On the third day you ask for a refund: the $15 left is 60% of the deposit, so $15 of credit goes back and you receive $21.28.
  • After 14 days, credit is not refunded, except where the law requires it, if we end the Service, or if we close your account without you having broken the Terms.
  • Credit already spent is not refunded: the model provider has charged for it. A request that ran past your balance is ours, and you do not owe it.
  • A refund takes the credit back from your balance, and your key's cap goes down with it.

03Project packs

  • Cancel any time under Manage billing on your Billing page in Suite. The pack stays active until the end of the month you paid for and then stops; you are not charged again.
  • We do not refund the rest of a month that has started, and a cancellation is not prorated.
  • A move to a bigger or a smaller pack is prorated by Polar: you pay the difference for a bigger one, and a smaller one's difference is credited against your next payment.
  • When a pack ends, the projects past your free one take no new work through Suite until a pack covers them again. Nothing in your repositories is touched.

04Mistakes and failures

If you were charged twice, charged for something you did not get, or the Service failed in a way that cost you what you paid for, write to us and we refund what is fair, whatever the dates above say.

05How to ask

Email hello@aiswec.com from any address, with your GitHub login and the receipt Polar sent you (or the date and the amount). We answer within 5 business days. Once Polar has issued a refund, your bank usually shows it within 5 to 10 business days.

06Chargebacks

Please write to us before you dispute a charge with your bank. We can usually fix it faster, and a chargeback costs both sides a fee.

07Your rights under the law

Nothing here takes away a right you have under the consumer law of your country, including a right to withdraw from a purchase where it applies to you. Where your law gives you more than this policy does, your law wins.

08Contact

Yusuf Seyrek, trading as AISWEC, Türkiye. hello@aiswec.com

Effective 7 October 2026. Earlier versions: none.